Start your career at Stäubli!

JOB DESCRIPTION:

The job of the Stäubli Textile Service Manager is to help generate revenue by assisting the sales team in soliciting and obtaining orders; understanding and interpreting technical product requirements; providing sales and technical product information to potential and existing customers; assisting in developing and maintaining customer accounts. Sustain customer satisfaction by providing problem-solving resources for the Stäubli Textile Division.

COMPANY PROFILE:

Stäubli is a global mechatronics solution provider founded in 1892. Stäubli's commitment is to partner with customers in nearly every industry to provide comprehensive solutions with long-term support. Stäubli has four dedicated Divisions: Textile, Electrical Connectors, Fluid Connectors, and Robotics. Stäubli operates in 29 countries, with agents in 50 countries on four continents. Stäubli has a global workforce of 5700 employees and growing. Stäubli North American headquarters is located, in Duncan, South Carolina, with over 200 employees supporting all four divisions

REPORT TO:

-Textile Director – North America

ROLES & RESPONSIBILITIES:

Staubli Corporation (STC) is responsible for the installation and service of our Textile machine product lines for the North American market. The Service Manager for STC is responsible for the following:

• Managing the service team on daily basis.
• Guardian of our first-class service policies.
• Ensure that all activities are properly recorded in CRM according to the rules set by the PUs.
• Resolving the customer questions and complains by analyzing the situation with great efficiency.
• Promote the sales of our services; spare parts; preventive maintenance; training; etc.
• Coordinate with the sales team and different department within the division.
• Keep track of the spare parts use for service.
• Manage spare parts inventory level and re-order points.
• Stay informed about activities in the customer service field.
• Monitor the service team technical skills and organize training to keep up with product evolution.
• Stay up-to-date and informed about Stäubli equipment; latest services; spare parts requirements.
• Maintain and report financial service and spare parts activities.
• CRM database management, consists of but not limited to:
• Manage and keep current customer accounts in CRM.
• CRM data entry of Service Requests (SR); Service Orders (SO); Parts Movements; Installed Base.
• Manage different Field Service Reports, Installation and Equipment Modification Reports in CRM.
• CRM onboarding of new Service Supervisors; FST; or Customer Service employees
• Other CRM service-related tasks not mentioned.

REQUIREMENTS & SKILLS:

Experience:

• Quality and customer service driven to consistently satisfy internal and external customers.
• Must be able to use critical thinking and problem solving to resolve customer issues.
• Multi-tasking
• Self-motivated, proactive, and resourceful
• Positive, professional attitude
• Problem solving abilities.
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors.
• Reacts quickly and adapts to changes in priorities, circumstances, and direction.
• Excellent technical writing and communication skills.
• Ability to read and interpret electrical, mechanical prints and related technical documentation.
• Ability to effectively use a PC and Microsoft Office applications.
• SAP experience preferred.
• Must enjoy working with customers on the phone and through email.
• Must enjoy working with overseas production unit contacts.
• Must be able to shift between projects and to prioritize project importance.

Education:

• In the field of mechanical or electrical bachelor’s degree or +5 years of mechanical service management related experience.

Travel:

• Valid driver’s license with good driving record
• Valid passport or capability to get a passport.
• Willing and able to undertake travel up to 25% of the time.
• Training will require extended international travel.

Stäubli offers a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.

Please send resume and salary requirements to:

Stäubli Recruiting
Email: recruiting.usa@staubli.com

JOB DESCRIPTION:

The Services Sales Engineer is a key member in the local Services team of the Robotics Division. In collaboration with the local Head of Services, the Services Sales Engineer contributes to the development of the Sales and Marketing strategy linked to Services Business. The position requires a broad scope of activities relating to sales, marketing, and customer service and a close collaboration with the Robotics team to drive Services business and increase installed base (IB) penetration.

COMPANY PROFILE:

Stäubli is a global mechatronics solution provider founded in 1892. Stäubli's commitment is to partner with customers in nearly every industry to provide comprehensive solutions with long-term support. Stäubli has four dedicated Divisions: Textile, Electrical Connectors, Fluid Connectors, and Robotics. Stäubli operates in 29 countries, with agents in 50 countries on four continents. Stäubli has a global workforce of 5700 employees and growing. Stäubli North American headquarters is located, in Duncan, South Carolina, with over 200 employees supporting all four divisions.

REPORT TO:

Local Head of Services

ROLES & RESPONSIBILITIES:

• Promote and develop the services business.
• Organize and coordinate local sales operations in ways that ensure maximum sales productivity.
• Define and organize action plan to reach expected IB penetration targets.
• Ensure local deployment of services product portfolio.
• Attend and represent the company to commercial events.
• Ensure customer satisfaction and monitor surveys and other feedback.
• Collect strategic market segment’s needs, tailor local service offers in accordance with Local Head of Services to fulfill market requirements.
• Contribute to the local communication strategy to leverage the Stäubli brand and to generate interaction between the brand and its customers.
• Ensure adherence to legal rules and Divisional Sales, Marketing and Service guidelines.

REQUIREMENTS:

• Graduate degree in technical or engineering field
• 5+ years services sales experience
• Excellent industry knowledge/ Exposure to customer communication environment
• Demonstrated experience in developing and executing successful service strategies.

Travel:

• Valid driver’s license with good driving record
• Valid passport or capability to get a passport.
• Willing and able to undertake travel up to 60% of the time.

Skills:

• Expert in Industrial Services business
• Strong and demonstrated strategic thinking skills.
• Outstanding sales management skill
• Strong negotiation and analytical skills combined with excellent business acumen.
• Team-oriented and collaborative work style

Staubli offers a highly competitive compensation and benefits package, an excellent work environment, extensive training, technologically advanced products, and growth potential.

Please send resume and salary requirements to:

Stäubli Recruiting
Email: recruiting.usa@staubli.com

Summary:

As a Field Sales Engineer, your primary mission is to enhance the market presence and sales of Staubli Electrical Connector products across your designated region. Performance will be evaluated based on your effectiveness in identifying, nurturing, and securing a sales portfolio that is consistent with our strategic business initiatives. A key part of your role includes the ability to uncover new prospects and strengthen ties with key players in vital market segments. Expect to travel for business development activities, customer engagements, industry events, and Staubli gatherings, with estimated travel requirements of 25-40%.

Core Responsibilities:

Manage and develop the designated territory, which includes the following locations:

• In the USA: Arizona, California, Colorado, Nevada, Oregon, Utah, Washington, and New Mexico. Your ideal location is within a 100 mile radius of Anaheim, but other locations, even outside California will be considered.
• In Canada: Alberta and British Columbia.
• Requisite travel ranging form 25-40%.

Drive electrical connector sales by cultivating relationships with both existing and prospective customers and key players within industries such as Power Transmission & Distribution, Utilities & Energy Storage, Exploration, Aerospace & Defense, Motor Drives, Power Conversion and Conditioning, and Data Centers.

Serve as an expert on high-current electrical connectors and Multilam contact technology, providing guidance and identifying new business opportunities within the designated region.

Establish and maintain excellent client relations, augmenting sales with onsite support, technical assistance, and customized training.

Execute growth strategies in collaboration with the Business Development Manger and Head of Sales to boost market share in specified sectors.

Manage ETO (engineer to offer) connector projects according to Staubli standard processes and ensure a deep understanding of product applications to deliver value-based solutions.

Accurately maintain customer and sales opportunity records within the Aurea CRM system.

Actively participate in marketing activities, including networking events, trade shows, and webinars, and ensure the completion of required administrative tasks and HR trainings.

Adapt to the company’s evolving strategies and adjust job responsibilities as needed under the direction of Management.

Qualifications & Essential Skills

• Demonstrate an entrepreneurial spirit with the drive and self-direction to excel autonomously.
• Work in fully remote position including having a reasonable working space to conduct live video conferences in a private setting.
• Proven experience in technical sales with the capacity to engage and understand customer needs effectively.
• Excellent communication, interpersonal, organizational, and presentation skills.
• Solid decision-making abilities, ensuring timely and impactful choices.
• Skilled in managing personal work schedule, time, and travel arrangements efficiently.
• Competent in engineering fundamentals, such as interpreting mechanical drawings and grasping basic electrical engineering concepts.
• Collaborative mindset, ready to contribute within a team environment and capable of working with minimal oversight.
• Strong analytical thinking and problem-solving skills for identifying customer needs, providing tailored solutions, and advancing the sales process.
• Proficient in Microsoft Office Suite, Aurea CRM, SAP, and various remote meeting platforms.
• Familiarity with or the ability to quickly learn about key market segments such as Power Transmission and Distribution, Utilities and Exploration, Aerospace & Defense, Industrial Machinery, and Data Centers is beneficial.

Required Education and/or Experience.

A Bachelor of Science degree in either Electrical, Electronics, Mechanical, or Mechatronic Engineering.

Experience in technical sales or a customer-focused engineering role is ideal.

Have the ability to obtain a valid U.S. passport and the capacity to cross international borders, as required for managing the assigned territory and adhering to the travel expectations of 25% to 40%.

U.S. citizenship is a must, as the candidate may need to pass all requisite examinations to obtain necessary government clearances. Non-citizens with permanent resident status may be considered, provided they can meet the requirements for clearance.

May be required to successfully complete a criminal background check and provide valid proof of identity.

Must have a valid drivers license and ability to drive.

Summary

Under general direction of the Local, Regional, and Global Heads of Services, this position is responsible to Grow Staubli Renewable Energy Services’ market presence in their dedicated geographic area. The ideal candidate will reside in the Southeastern region of the country, near customers and potential customers. You will do this by establishing and growing customer relationships, as well as providing a set of services to these customers in order to grow year-on-year order entry gained from them. Manage and develop the customer relationships by meeting customer expectations and delivering value added services.

Essential Duties and Responsibilities

• Schedule and perform PV DC health assessments / inspections / audits on operational systems (this include performing construction QA/QC and third-party commissioning oversight/verification). It can also include Emergency response (dispatch to site on short notice) and investigations on customer’s site premises. Site types include residential, commercial/industrial and utility scale solar installations. The health assessments are focused on the DC distribution part of a PV system (DC connectors and DC wiring)
• Document results providing a technical report and concise descriptions of any quality issues, including those which have noted deficiencies requiring corrective action.
• Work with Project Management to manage inspection requests
• Manage schedules upon multiple platforms with numerous stakeholders
• Provide closed-loop learnings to cross-functional teams
• Inspect properties and materials for compliance with plans, specifications, and manufacturers’ requirements.
• Obtain and maintain certifications, licenses, and insurance required for work as in the assigned region.
• Perform training education program by rolling out our training program to different customer groups, such as PV asset owner, EPC teams, and/or installers.
• Responsible for income derived from a set of customers within a defined geographical region
• Participate and contribute to the growth of Staubli’s renewable energy services business

Qualifications

To perform this job successfully, an individual must:

• Possess field experience in construction, commissioning, operations, maintenance of PV systems
• Experienced in Quality Assurance and Quality Control (QA/QC) throughout a PV projects life cycle
• Experienced in working in Utility, Commercial and Industrial PV projects
• 3+ years of experience in solar operations and maintenance, performance analytics, or technical asset management
• Ability to use fieldwork software technology tools and navigate numerous computer applications and technology independently.
• A demonstrated passion for, or commitment to, our mission with Staubli’s Renewable Energy Services
• Demonstrated ability to work effectively on a cross functional team but have the ability to work independently.
• Intellectual agility and curiosity, superb analytical skills; problem-solving is your default mode
• Ability to work in extreme environments and lift up to 20kg (approx. 50 lbs)
• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, questioning nonstandard operations or environmental factors that may involve unmitigated hazards
• Growing understanding of the geographical territory and its potential for new customers.  Has shown the desire to find new opportunities and excels at networking to become a leader in the market.
• Ability to travel at least 50% of the time
• Punctual and able to attend regular team meetings.
• Committed to delivering excellent and consistent customer service with follow-up when necessary.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Must be capable of writing technical reports
• Experience in a growth company is preferable
• Desire and ability to perform independently. Excellent organizational and self-management capability required. Comfortable working in a fast-paced, target-driven environment.
• Knowledge of applicable codes, standards, and PV installation practices.
• Basic MS office applications
• Use of mobile phone and its applications

Education and/or Experience

Any one of the following Certifications/ Licenses:

• NABCEP Certified PV Installer, OR UL PV Installer Certification, OR Professional Engineer, OR Licensed Electrician, OR a combination of NABCEP Associate Certification and Journeyman.
• International Code Council (ICC) certification as a Residential Electrical Inspector
• License as a General / Electrical Contractor or license/certification as a solar system installer

Salary range = $75,000 - $85,000

Stäubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with employees in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support.

Stäubli Electrical Connectors' US headquarters is located in Windsor, California, just north of San Francisco. develops highly reliable connection solutions based on the MULTILAM contact technology. In the field of photovoltaics, Stäubli is a pioneer and global market leader with its MC4 connector portfolio. Stäubli provides connections for life in industries such as renewable energies, industrial automation applications, power transmission and distribution, railway, welding automation, test and measurement, medical devices, and E-mobility.

Job Overview:

Summary

Under general direction of the Local, Regional, and Global Heads of Services, this position is responsible to Grow Staubli Renewable Energy Services’ market presence in their dedicated geographic area. You will do this by establishing and growing customer relationships, as well as providing a set of services to these customers in order to grow year-on-year order entry gained from them. Manage and develop the customer relationships by meeting customer expectations and delivering value added services.

Essential Duties and Responsibilities

• Field experience in construction, commissioning, operations, maintenance of PV systems 
• Experienced in Quality Assurance and Quality Control (QA/QC) through-out a PV projects life cycle.
• Experienced in working in Utility, Commercial and Industrial PV projects. 
• Well-versed in solar construction terminology and concepts 
• Ability to work in extreme environments and lift up to 20kg (approx. 50 lbs) 
• Must have and maintain a valid driver’s license and an acceptable and safe driving record. 
• Ability to travel at least 30% of the time. 
• Committed to delivering excellent and consistent customer service with follow-up, when necessary.
•  Strong communication and interpersonal skills. 
• Knowledge of applicable codes, standards, and PV installation practices. 
• Team player with a positive attitude and willingness to accept constructive feedback. 
• Address issues in a knowledgeable, solution-oriented manner. 
• Excellent organizational and self-management capability required
• Familiarity with NEC, UL, IEC, TuV, and other regulatory codes.
        o    Project coordination and management
        o    Deliver value-add service (field services)
        o    Create system designs for DC distribution wiring

IT skills  Basic MS office applications (Excel, Word, PowerPoint, Outlook, One-Note, etc.) 

• AutoCAD Electrical 
• Use of mobile phone and its applications

Education and/or Experience

Any one of the following Certifications/ Licenses:

• NABCEP Certified PV Installer, OR UL PV Installer Certification, OR Professional Engineer, OR Licensed Electrician, OR a combination of NABCEP Associate Certification and Journeyman.
• International Code Council (ICC) certification as a Residential Electrical Inspector
• License as a General / Electrical Contractor or license/certification as a solar system installer

Range - $75 - $100,000 annual

Summary

Responsible for supporting Test Department with the development of Engineered to Order (ETO) products for Stäubli.  Duties will include the testing and validation of new products including modifications of standard product(s), new custom design(s) and novel application of standard product(s).

Primary focus on Industrial and Alternative Energy products, which includes solutions in the Photovoltaic, Energy Storage, BOS Cabling Solutions, Power Transmission and Distribution, Modular and Circular Connector and Automated Charging Markets.

Essential Duties and Responsibilities

• Acquisition, interpretation, and presentation of test data into oral and formal written reports and/or graphical charts.
  
• Preparation, coordination & execution of development & type tests as well as damage analyses not limited to the following areas:
• Electrical (high current, high voltage, insulation resistance, partial discharge & high frequency), Mechanical (tension/compression & cyclic), Visual (microscope, camera, endoscope), Environment (climatic, salt spray, IP, impact / drop test, alternating bending load, vibration & harmful gas), Thermal measurements (thermocouples, RTDs, & Thermal imaging)
• Reads and interpret applicable industry standards.
• Assembles and maintains novel fixtures, automation, and test setups.
• Operate and maintain automation and custom test programming for equipment interaction using PLCs and/or LabVIEW.
• Provide feedback to engineering regarding mechanical and electrical design feedback, optimization, and end-user safety.
• Provide explanation of technical processes and concepts to colleagues.
• Follows work instruction to perform lab equipment calibration and routine maintenance.
• Effectively communicate with the technical staff, handle questions promptly and explain decisions concisely.
• Able to travel, as required.
• Complete other projects as assigned.

Qualifications

• To perform this job successfully, an individual must:
• Possess understanding of terminology, principles, and theories of applicable task.
• Demonstrate ability to read and understand international standards, test protocols, manuals, blueprints, and drawings.
• Exhibit excellent time management, organizational and interpersonal skills.
• Possess strong analytical skills to solve problems and develop new ideas & solutions.
• Effectively communicates and motivates across multiple mediums to work effectively with local and international R&D and field engineering teams.
• Working knowledge of National Electric Code, NFPA70E, Shock & Arc-Flash Hazards.
• Experience in the test field and in general measurement technology, as well as in handling measuring devices and testing machines.
• Experience applying hazardous work controls, safety requirements, & best practices.  
• Demonstrated experience working in a successful technical team, performing multiple tasks simultaneously, and willingness to work in a flexible, changing work environment.
• Be able to use critical thinking and problem solving to resolve technical related issues.
• Must have a strong attention to detail and a commitment to continual excellence.
• Proficient with Windows and Microsoft Office (Word, Excel, PowerPoint, Project).
• Familiar with International Standards from UL, IEC, VDE, DIN, ASTM, TüV and ANSI
• Be a self-starter and work under limited supervision.

Education and/or Experience

• AA degree in Electronics, Electrical or Mechanical Engineering Technology or equivalent work experience in industry or military training desired.
• 2-4 years of experience in an Engineering lab or electro-mechanical background.
• Electrical connector or mechanical design experience preferred
• PLC/LabVIEW, Automation Experience
• IPC/WHMA-A-620C Certified

Annual Salary Range: $60-80k

Summary

Responsible for supporting Test Department with the development of Engineered to Order (ETO) products for Stäubli.  Duties will include the testing and validation of new products including modifications of standard product(s), new custom design(s) and novel application of standard product(s).

Primary focus on Industrial and Alternative Energy products, which includes solutions in the Photovoltaic, Energy Storage, BOS Cabling Solutions, Power Transmission and Distribution, Modular and Circular Connector and Automated Charging Markets.

Essential Duties and Responsibilities

• Acquisition, interpretation, and presentation of test data into oral and formal written reports and/or graphical charts.
• Preparation, coordination & execution of development & type tests as well as damage analyses not limited to the following areas:

Electrical (high current, high voltage, insulation resistance, partial discharge & high frequency), Mechanical (tension/compression & cyclic), Visual (microscope, camera, endoscope), Environment (climatic, salt spray, IP, impact / drop test, alternating bending load, vibration & harmful gas), Thermal measurements (thermocouples, RTDs, & Thermal imaging)

• Understand and interpret applicable industry standards.
• Develops and maintains novel fixtures, automation, and test setups.
• Design, develop, maintain automation and custom test programming for equipment interaction using PLCs and/or LabVIEW.
• Provide feedback to engineering regarding mechanical and electrical design feedback, optimization, and end-user safety.
• Provide explanation of technical principles, processes, and concepts to colleagues.
• Creates and maintains work instructions to perform lab equipment calibration and routine maintenance.
• Effectively communicate with the technical staff, handle questions promptly and explain decisions concisely.
• Able to travel, as required.
• Complete other projects as assigned.

Qualifications

To perform this job successfully, an individual must:

• Possess understanding of terminology, principles, and theories of applicable task.
• Demonstrate ability to read and understand international standards, test protocols, manuals, blueprints, and drawings.
• Exhibit excellent time management, organizational and interpersonal skills.
• Possess strong analytical skills to solve problems and develop new ideas & solutions.
• Effectively communicates and motivates across multiple mediums to work effectively with local and international R&D and field engineering teams.
• Working knowledge of National Electric Code, NFPA70E, Shock & Arc-Flash Hazards.
• Experience in the test field and in general measurement technology, as well as in handling measuring devices and testing machines.
• Experience applying hazardous work controls, safety requirements, & best practices.
• Demonstrated experience working in a successful technical team, performing multiple tasks simultaneously, and willingness to work in a flexible, changing work environment.
• Be able to use critical thinking and problem solving to lead technical related issues.
• Must have a strong attention to detail and a commitment to continual excellence.
• Proficient with Windows and Microsoft Office (Word, Excel, PowerPoint, Project).
• Familiar with International Standards from UL, IEC, VDE, DIN, ASTM, TüV and ANSI
• Be a self-starter and work under limited supervision.

Education and/or Experience

• BS degree in Electronics, Electrical or Mechanical Engineering or technical field closely aligned with essential duties, equivalent work experience or military training desired.
• 2-5 years of experience in an Engineering lab or electro-mechanical background.
• Electrical connector or mechanical design experience preferred
• PLC/LabVIEW Relevant Certification
• IPC/WHMA-A-620C Certified a plus

Pay range $85k - $110k annually

LOCATION: North of Mexico (Monterrey, Nuevo León or Saltillo, Coahuila)

REPORTING LINE: Local Divisional Manager ECS (Sales Manager Connectors STM)

MEMBER OF: Connectors Division

PURPOSE OF THE POSITION:

The job of the Sales Engineer is to gain market share at a profitable level within the assigned sales territory for the products manufactured and sold by the relevant division.

MOBILITY: 75% of time

RESPONSIBILITIES:

Market development

• Aggressively promote the sale of company products in accordance with company policy.
• Develop full knowledge of the assigned company products and their function and application.
• Analyze business opportunities by customer, industry, product line and geographic area.

Customer relationship management

• Develop good communication and relationships with customers and potential customers, especially those individuals in decision making roles.
• Make all scheduled sales calls for new business opportunities in accordance with the plan.
• Keep a log of customers updated with names, job titles / functions, and addresses.

Administrative

• Submit detailed sales call reports timely in accordance with company policy.
• Submit expense reports timely in accordance with company policy and monitor and control expenses in a responsible manner.

Personal conduct

• Conduct business in all cases in a professional manner with the company’s best interest and welfare in mind.

REQUIREMENTS:

• Degree or equivalent experience: Engineer, mechatronic a plus
• Years of experience: 3-5
• Broad knowledge and experience in: fluid handling, automation, automotive sales experience
• Specialized training in: solution sales, project sales management
• Active affiliations:
• Other requirements (certifications and so forth):

SKILLS:

• Above average skills in: technical sales in products and markets
• Excellent skills in: prospecting, cold calling
• Demonstrated ability to: promote premium brands
• General knowledge of: English, conversational and technical

Stäubli offers a highly competitive compensation and benefits package, and excellent work environment, extensive training, technologically advanced products, and growth potential.

Please send resume and salary requirements to:

Jaime Cordoba
Email: j.cordoba@staubli.com