- Europe
- Americas
- Asia and Middle East
- Africa and Oceania
Every customer and their equipment have different requirements, so we provide flexible packages that allow you to customize our services to meet your specific needs.
Your Stäubli Account Representative will help you choose the right tailor-made Stäubli service package you need to ensure the proper responsiveness and support.
| The packages in details |  |  |  |
| Stäubli After sales Hotline | 10/5 | 24/7 | 24/7 |
| On-site departure time in case of production shutdown (1) | 24h | 24h | 24h |
| Spare part shipment (2) | D-day | D-day | D-day |
| Spare part discount rate (3) | 2% | 5% | 10% |
| Training discount rate (4) | 10% | 10% | 10% |
| Robot health check-up visit | ✓ | ✓ (5) | ✓ (5) |
| Preventive maintenance visit | ✓ | ✓ | |
| Labor discount rate (3) | 5% | 5% | |
| Stäubli Services Warranty - covering onsite labor | ✓ | ✓ | |
| Stäubli Services Warranty - covering onsite labor, spare parts & travel expenses | ✓ | ||
| Yearly Installed base analysis | ✓ |
(1) excl WE and local bank holidays (2) only applicable to a selection of critical spare parts (3) for interventions not covered by Stäubli Services Warranty and only in the context of an intervention supervised by STÄUBLI hotline (4) applicable to one training per year and for one participant (5) included in the preventive maintenance visit.
This offer may vary by country - please refer to our customer services for more details.
Stäubli Services help assure that your robots are always available. Highly trained technicians, supported by a global network of maintenance technicians, are there to maintain your robots and keep your production running.
Know-how of the Stäubli robot experts using official Stäubli preventive maintenance method
A follow-up of each of our interventions, and of the robot’s history
Qualified technicians combining technical knowhow with problem-solving skills
100% Stäubli OEM parts ensuring high quality during our maintenance interventions
With our hotline, Stäubli technicians are always standing by to answer your questions or troubleshoot any problem at any time, no matter where you are. Our package offer provides you with a range of hotline services that can be adapted to your needs.
Our commitment:
Fast response time
Calls answered and handled in a record time.
Hotline Support Services in-house
Only experts with technical skills answer your call
Client satisfaction
We take responsibility to put things right and be ready to meet and exceed your expectations.
Stäubli remote service
Our specialists provide systematic troubleshooting with direct support by telephone
We have teams of technicians based all over the world to intervene on site in record time.
Our Stäubli Service Technicians are true professionals responding quickly to service requests and minimizing the downtime of your equipment.
20 000 visits annually
Stäubli Service Technicians perform around twenty thousand visits annually, making them the most frequent point of contact between Stäubli and its customers. Their performance directly translates into customer satisfaction, trust, and loyalty.
Staubli quality
Guarantee of quality, compatibility, and compliance with all technical requirements.
10 years availability of Spare parts
We ensure the availability of spare parts at least 10 years after the purchase of your robot.
12 month warranty
We provide 12 month warranty for all spare parts replaced.
Spare part catalog: Accessible 24/7
We offer an easy access to all spare parts lists for your robot.
