- Europe
- Americas
- Asia and Middle East
- Africa and Oceania
Every customer and their equipment have different requirements, so we provide flexible packages that allow you to customize our services to meet your specific needs.
Your Stäubli Account Representative will help you choose the right tailor-made Stäubli service package you need to ensure the proper responsiveness and support.
The packages in details | |||
Stäubli After sales Hotline | 10/5 | 24/5 | 24/5 |
On-site departure time in case of production shutdown (1) | 24h | 24h | 24h |
Spare part shipment (2) | D-day | D-day | D-day |
Spare part discount rate (3) | 2% | 5% | 10% |
Training discount rate (4) | 10% | 10% | 10% |
Robot health check-up visit | ✓ | ✓ (5) | ✓ (5) |
Preventive maintenance visit | ✓ | ✓ | |
Labor discount rate (3) | 5% | 5% | |
Stäubli Services Warranty - covering onsite labor | ✓ | ✓ | |
Stäubli Services Warranty - covering onsite labor, spare parts & travel expenses | ✓ | ||
Yearly Installed base analysis | ✓ |
(1) excl WE and local bank holidays (2) only applicable to a selection of critical spare parts (3) for interventions not covered by Stäubli Services Warranty and only in the context of an intervention supervised by STÄUBLI hotline (4) applicable to one training per year and for one participant (5) included in the preventive maintenance visit.
This offer may vary by country - please refer to our customer services for more details.
Stäubli Services help assure that your robots are always available. Highly trained technicians, supported by a global network of maintenance technicians, are there to maintain your robots and keep your production running.
Know-how of the Stäubli robot experts using official Stäubli preventive maintenance method
A follow-up of each of our interventions, and of the robot’s history
Qualified technicians combining technical knowhow with problem-solving skills
100% Stäubli OEM parts ensuring high quality during our maintenance interventions